Frequently asked questions and answers. Do you have any question or doubts? Your answer may be here. And if you can't find it instead, you can always contact us, even on Whatsapp . We will get back to you on the fly. In fact, in a sprint.

You can contact us via:
Email: info@1963.io
Phone/Whatsapp: +39 06 45426284
Or you can visit our contact pages for Customers (https://1963.io/it/contatti-privati/) or Companies (https://1963.io/it/contatti-aziende/)

We ship our e-bikes nationwide, including islands.

Are you experiencing problems in e-bike setup? Select the e-bike model and configuration you prefer. Continue, Complete and Confirm Contact Form at the end. You will be redirected to a confirmation page and will also receive an email confirming successful setup. If you encounter problems in some of the steps just described and cannot complete the configuration successfully, please contact our Customer Support (support@1963.io , Whatsapp, OR chatbot in the lower left corner).

Batteries vary in lifespan, from 500 charging cycles to more than 2000 depending on usage, how the batteries are charged, and also by environmental variables (temperature humidity, etc.).

1963 E-Bike models are carefully designed to be suitable for all sizes and stature and ensure comfortable and optimal pedaling. The only caution that needs to be considered is the correct setup of the E-Bike: Link

Included in the purchase price , currently, is the e-bike, the “1963 Care Premium App and IOT Connectivity Package” our after-sales support remotely via chat and video call, or at home with our Doctor Bike Mobile Workshops*.

*Service included but charged

E-bikes 1963 are customized products upon customer request, they are “handcrafted Made in Italy” products, so our bikes are produced only upon request with 60-90 days from order date for delivery

From the time the order is confirmed, on average, the lead time for completion and delivery is about 9 weeks.
Timelines may vary depending on periods and activity loads as the product is entirely made by artisans.

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